My article on Frankwatching.com: Anticipation is the future

I wrote an article on Frankwatching.com about anticipated services. I’ll try to put up an English version here later on.

Here’s the link (in Dutch):

http://www.frankwatching.com/archive/2014/02/18/anticiperen-heeft-de-toekomst-weet-wat-je-klant-wil-voor-hij-het-zelf-weet/