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My article on Frankwatching.com: Anticipation is the future

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I wrote an article on Frankwatching.com about anticipated services. I’ll try to put up an English version here later on.

Here’s the link (in Dutch):
http://www.frankwatching.com/archive/2014/02/18/anticiperen-heeft-de-toekomst-weet-wat-je-klant-wil-voor-hij-het-zelf-weet/

 

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